Terms & Conditions

24Square Technologies is a technology and digital services business providing services including:

• Website development
• WordPress development
• WooCommerce and eCommerce development
• Web application development
• Mobile application development
• UI/UX design
• Website maintenance and support
• Performance optimisation
• API and third-party integrations
• Custom software development
• Technical consultancy
• Related digital and technology services

Website: https://www.24squaretechnologies.com

Email: info@24squaretechnologies.com

You may use this website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorised access to the website, servers, systems, or accounts
• Introduce viruses, malware, harmful code, or other malicious material
• Attempt to interfere with the performance or security of the website
• Copy, reproduce, or redistribute website content without permission
• Misrepresent your identity when contacting us
• Use automated tools to scrape or extract website content without permission

We reserve the right to restrict or block access where misuse or suspicious activity is identified.

We make reasonable efforts to ensure that information on this website is accurate and up to date.

However, website content is provided for general information only and should not be considered a binding offer unless specifically confirmed in writing.

Service descriptions, technologies, pricing information, examples, timelines, and availability may change without notice.

Submitting a contact form, booking a meeting, sending an email, or requesting a quotation does not create a contractual relationship between you and 24Square Technologies.

A project will normally begin only after the relevant scope, pricing, payment terms, and project requirements have been agreed.

Where applicable, these may be confirmed through:

• A quotation
• Proposal
• Statement of work
• Project agreement
• Email confirmation
• Invoice
• Service contract

Project-specific terms agreed in writing will take priority over these general website Terms & Conditions where there is any conflict.

The scope of each project will be based on the requirements agreed before or during the project.

Clients are responsible for reviewing and confirming that the agreed scope reflects their requirements.

Any work requested outside the agreed scope may:

• Require additional charges
• Require additional development time
• Be treated as a separate task or project
• Require a revised quotation

We will communicate material scope changes before carrying out additional chargeable work wherever reasonably possible.

Clients are responsible for providing the information, materials, approvals, and access reasonably required to complete the project.

This may include:

• Website content
• Images and media
• Branding assets
• Product information
• Login credentials
• Hosting access
• Domain access
• API credentials
• Third-party platform access
• Legal or compliance content
• Feedback and approvals

Delays in receiving required information, access, content, or feedback may affect project timelines.

24Square Technologies is not responsible for delays caused by incomplete, incorrect, or late information supplied by the client or third parties.

Any estimated delivery date or project timeline is provided based on the information available at the time.

Timelines may change because of:

• Changes in project scope
• Delayed client feedback
• Delayed approvals
• Missing content or access
• Third-party service issues
• Technical complications
• External dependencies
• Force majeure events

We will make reasonable efforts to meet agreed timelines but cannot guarantee completion on a specific date unless this has been expressly agreed in writing.

Project fees and payment terms will be communicated separately through a quotation, invoice, proposal, agreement, or written communication.

Depending on the project, payment structures may include:

• Full payment in advance
• Deposit before work begins
• Milestone payments
• Monthly payments
• Retainer arrangements
• Hourly billing

Unless agreed otherwise, payment must be made according to the payment schedule stated in the relevant quotation, invoice, or agreement.

We reserve the right to pause work if payment becomes overdue.

Where an advance payment or deposit is required, work may not begin until the payment has been received.

Unless otherwise agreed in writing, deposits may cover initial planning, allocation of development resources, design work, setup, discovery, and other work already performed.

Any refund entitlement will be assessed based on the stage of the project, the work completed, and any non-refundable costs or expenses incurred up to the date of cancellation.

Work requested outside the agreed scope may be charged separately.

Additional work may include, but is not limited to:

• New features
• Additional pages
• Additional design revisions
• Content entry beyond agreed quantities
• New integrations
• Third-party API work
• Migration work
• Emergency support
• Major changes after approval
• Changes requested after launch

Where appropriate, we will provide an estimate or quotation before proceeding.

The number of revisions included within a project will depend on the agreed scope.

Revisions should relate to the original project requirements.

Requests that substantially change the original design, functionality, structure, or requirements may be treated as additional work.

Our projects may use third-party products or services, including:

• WordPress
• Plugins
• Themes
• Hosting platforms
• Domain providers
• Payment gateways
• Cloud services
• APIs
• Email providers
• Analytics platforms
• CRM systems
• SaaS platforms
• External libraries

These services are operated by independent third parties and may have their own terms, pricing, licences, privacy policies, availability, and limitations.

24Square Technologies is not responsible for outages, service changes, pricing changes, discontinued functionality, security incidents, or failures caused directly by third-party providers.

Some projects may require paid third-party licences, subscriptions, APIs, hosting plans, domains, plugins, or other external services.

Unless explicitly included within our quotation, these costs are normally the responsibility of the client.

Clients are also responsible for future renewals unless otherwise agreed in writing.

Where we assist with hosting, domain configuration, DNS, SSL, email, or related infrastructure, we will take reasonable care when making changes.

However, the client remains responsible for maintaining ownership and control of their domain names, hosting accounts, email accounts, and other business-critical services unless agreed otherwise.

We are not responsible for losses caused by third-party hosting failures, domain expiry, account suspension, provider outages, or changes outside our control.

Where appropriate, we may create backups before significant development or maintenance work.

However, unless backup management is specifically included in an ongoing service agreement, clients remain responsible for maintaining appropriate backups of their websites, databases, files, and business information.

Unless otherwise agreed in writing, all pre-existing intellectual property belonging to either party remains the property of that party.

This includes:

• Existing software
• Frameworks
• Development tools
• Libraries
• Plugins
• Internal systems
• Templates
• Development methods
• Reusable code
• Know-how

Upon full payment of all applicable project fees, the client will normally receive rights to the custom project deliverables created specifically for their project, subject to any third-party licences and separately agreed terms.

Third-party components remain subject to their respective licence terms.

Unless otherwise agreed in writing, 24Square Technologies may display completed publicly available project work in its portfolio, presentations, proposals, case studies, and marketing materials.

We will not intentionally disclose confidential business information.

Clients may request that a project is kept confidential, and such requests should be agreed in writing.

Clients confirm that they have the right to provide and use any content, images, logos, videos, documents, data, software, trademarks, or other materials supplied to us.

The client is responsible for ensuring that supplied materials do not infringe third-party rights.

24Square Technologies is not responsible for copyright, trademark, licensing, or other legal issues relating to materials supplied or approved by the client.

Unless specifically included in the project scope, clients are responsible for ensuring that their website or application complies with laws and regulations applicable to their business.

This may include:

• Privacy requirements
• Cookie compliance
• Accessibility obligations
• Consumer laws
• Industry regulations
• Advertising requirements
• Terms and policies
• Product claims
• Financial or medical regulations

We may assist with technical implementation but do not provide legal advice.

Clients should obtain professional legal advice where appropriate.

We test our work using reasonable development and quality assurance practices.

Clients are also responsible for reviewing and testing deliverables before final approval or launch.

Clients should report any known issues within a reasonable period after delivery.

Once a project has been approved or made live, further changes may be treated as support or additional development work unless otherwise covered by an agreed warranty or support period.

We aim to develop websites and applications that work across commonly used modern browsers and devices.

However, exact appearance and functionality may vary depending on:

• Browser
• Device
• Screen size
• Operating system
• Browser extensions
• User settings
• Third-party software

Support for outdated or unsupported browsers may require additional work.

Where SEO-related work is provided, we may implement technical and on-page improvements.

However, we do not guarantee:

• Specific Google rankings
• Search engine positions
• Traffic levels
• Enquiry volumes
• Sales
• Revenue

Search engines use independent algorithms and may change their ranking systems at any time.

Where website performance optimisation is provided, we may improve loading times and performance scores.

However, performance may be affected by:

• Hosting
• Third-party scripts
• Advertising platforms
• Analytics tools
• Plugins
• Themes
• Media files
• External APIs
• User devices
• Internet connection
• Platform updates

We therefore do not guarantee a permanent or specific performance score unless expressly agreed in writing.

We take reasonable care when developing and maintaining websites and applications.

However, no website, server, application, or online service can be guaranteed to be completely secure.

24Square Technologies cannot guarantee protection against every possible:

• Cyberattack
• Malware infection
• Vulnerability
• Data breach
• Hosting failure
• Third-party compromise
• Credential theft

Clients are responsible for maintaining secure passwords, limiting account access, and keeping relevant systems and subscriptions active.

Ongoing maintenance and support are not automatically included after project completion unless stated in the agreed scope.

Maintenance may be provided under:

• Monthly support plans
• Retainer arrangements
• Hourly support
• Separate maintenance agreements

Updates to WordPress, plugins, themes, browsers, APIs, hosting platforms, or third-party services may cause future compatibility issues that require additional development.

We may temporarily suspend services or project work where:

• Payments are overdue
• Required access has not been provided
• The client materially breaches agreed terms
• Continuing the work may create a security or legal risk
• The client requests suspension
• Circumstances outside our reasonable control prevent continued work

We will normally attempt to communicate with the client before suspension where reasonably possible.

Either party may request cancellation of a project.

If a project is cancelled after work has begun, the client may remain responsible for payment for:

• Work already completed
• Time already spent
• Resources already allocated
• Third-party costs already incurred
• Non-refundable expenses

Any refund or outstanding balance will be determined based on the project agreement and work completed at the date of cancellation.

To the maximum extent permitted by applicable law, 24Square Technologies will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This may include loss of:

• Revenue
• Profit
• Business opportunities
• Data
• Website traffic
• Search rankings
• Customers
• Reputation

Nothing in these Terms & Conditions excludes liability where it cannot legally be excluded.

Where liability applies, it will be subject to the terms agreed for the relevant project and applicable law.

Both parties should treat confidential business information received during a project with reasonable care.

We will not intentionally disclose confidential client information to third parties except:

• Where necessary to provide the agreed services
• Where authorised by the client
• Where required by law
• Where required by trusted contractors or service providers involved in delivering the project

24Square Technologies may use employees, contractors, developers, designers, consultants, or specialist partners to assist with delivery of services.

We remain responsible for managing the work provided by our team within the agreed project scope.

24Square Technologies will not be responsible for delays or failure to perform obligations caused by events reasonably outside our control.

These may include:

• Internet outages
• Hosting failures
• Natural disasters
• Power failures
• Government actions
• War or civil disruption
• Cyber incidents
• Major third-party platform outages
• Telecommunications failures
• Other unforeseen events

Our website may contain links to third-party websites.

We do not control these websites and are not responsible for their content, availability, security, or privacy practices.

Accessing external websites is at your own discretion.

Our handling of personal information is described in our Privacy Policy:

https://www.24squaretechnologies.com/privacy-policy

By using our website, you acknowledge that you have reviewed our Privacy Policy.

We may update these Terms & Conditions periodically to reflect changes to our services, business operations, technology, or legal requirements.

The latest version will be published on this page and the "Last Updated" date will be revised accordingly.

Continued use of the website following an update constitutes acceptance of the revised terms.

Unless a separate agreement states otherwise, these Terms & Conditions and any dispute relating to the use of this website will be governed by the applicable laws of India.

For client projects, the governing law and jurisdiction may be specified separately within the relevant proposal, contract, statement of work, or service agreement.

If you have any questions about these Terms & Conditions, please contact us:

24Square Technologies

Website: https://www.24squaretechnologies.com

Email: info@24squaretechnologies.com